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An Innovative Exploration of Patient Safety and Engagement


The 2017 MHQA Symposium, "Fundamentally Human: An Innovative Exploration of Patient Safety & Engagement" will be held on Wednesday, October 4th starting at 8:00am and wrapping up at 4:30pm in the M.G. Nelson Family Auditorium. According to the Midwest Healthcare Quality Alliance (MHQA) website (, "This year's session will explore: the difficulty and importance of getting comfortable having 'the conversation' with patients and families about their care wishes early on in a chronic or terminal disease process; managing the comfort needs of our palliative care patients in an 'opiophobia' world; and conclude with a session focusing on the second victim experiences - the psychosocial and emotional response many healthcare providers experience following an adverse patient event or unexpected outcome."

Presenters and their topics include: 

Dr. Kate Lally, Chief of Palliative Cre, Care New England Health System; Faculty, Institute for Healthcare Improvement, will present on how Care New England Health System has embedded 'the Conversation' as part of the culture and care of all chronically and terminally ill patients, as well as comparing the various tools available to assist providers in this process. 

Dr. Masaya Higuchi, Clinical Fellowship, Hospice and Palliative Care Medicine Fellowship, Columbia University, New York, will provide the evidence to support the value of having 'the Conversation" early on in a chronic terminal disease process, as well as the local and regional perspective on efforts to incorporate the Serious Illness Conversation Guide into care processes and documentation.

Dr. Terri Maxwell, Chief Clinical Office, Turn-Key Health, will give a brief history of opioids and how we have arrived at this new 'opiophobia' world, and the associated challenges for managing comfort, and the related conversations, in our palliative care patient population.

Dr. Susan Scott, Manager, Patient Safety and Risk Management, MU Health Care, will hold a session on Thursday, October 5th discussing insight into what is known as the second victim phenomenon from an international expert. She will share her research and the success of University of Missouri Health Care's forYOU program which is an internal peer support program for healthcare staff experiencing difficult reactions to adverse patient events and unanticipated outcomes.

Breakout simulation sessions will be part of the symposium which will incorporate Standardized Patients who completed their education for this event over the last two weeks. Group activities, as well as poster presentations, will also provide a wide variety of topics in patient safety and quality improvement.