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New App Feature Allows Memorial Physician Services Patients to Self-Schedule Appointments


Memorial Physician Services’ app, which allows patients to self-schedule appointments with their physicians and nurse practitioners, has been expanded to include its clinic in Jacksonville.

The Memorial app, launched in January, was upgraded with a self-scheduling feature in early June to allow patients to schedule appointments at their convenience for themselves or for their children. It can be accessed through smartphones, tablets, desktop computers or through Alexa, the virtual assistant device developed by Amazon.

The self-scheduling feature was first available to Memorial Physician Services clinics in Chatham, Petersburg and Springfield in June. The rollout to patients of Memorial Physician Services-Jacksonville was launched on Oct. 7.

“Patients are beginning to expect the convenience of self-scheduling, whether it’s reserving a restaurant table or making a doctor’s appointment,” Nick Nell, system director of digital innovation for Memorial Health System, said. “We wanted to create a very user-friendly approach that allows people to access their doctor’s schedule at any time and make appointments whenever they’re thinking about it.”

People can download the app for free through Goggle Play or Apple app stores by searching for Memorial Health System.

“This app will be the one-stop shop for healthcare consumers,” said Travis Dowell, president and CEO of Memorial Physician Services, one of eight affiliates of the Springfield-based Memorial Health System. “People want great care at their convenience, and they want it fast. Our app helps them accomplish that.”

The Memorial app includes the latest security features to ensure that patients’ personal health information is fully protected, Nell said.